Complaint Review: America OnLine

If you'd like to confirm that AOL's marketing people can't be trusted any further than you can spit, try cancelling your AOL account via e-mail and with a follow-up phone call.

Instead of accepting that "No Means No", while showing some self-respect acquiescing to your expressed wish to cancel and simply let you go, your AOL "Cancellation Representative" (nothing more than a poorly educated Inside Sales Rep) will take control of your conversation, interrupt with no let-up, refuse to acknowledge your wish to cancel and baffle-gab you with product package alternatives at far lower price points, which previously were never presented to you.

In effect, the lack of common self-respect at AOL is so overt, that you can't help but notice how it has bought & sold itself over the years like whores & hotcakes on a Spot Market. Though I had come to value AOL as an efficient performance product, I'm no longer willing to do business with AOL at any price, not even a gun-point.

It has continued it's attempts to bill the VISA card that I closed when I uninstalled AOL from my computer, and I anticipate that it will continue trying to bill that closed VISA account for it's own undue enrichment. However, I have since transferred my brand loyalty to alternative product. I no longer care whether AOL is sick or well, dead or alive. And that's on the line.

Rob
Evanston-Chicago, Illinois
U.S.A.