Complaint Review: America's Best Contacts and Eyeglasses

Went there in 2012 after several experiences with them in the past when I was not covered by my health insurance. Then the experience was pretty much as they said, eye exam and glasses at one price with a few add-ons for comfort, safety, and/or upgrade. No worries, right?

Well, this company has totally went down the toilet. The eye exams were fine as was the initial sign-up for their 3-year 'insurance plan'. The problem came AFTER the exam as I got double dinged for exam even though I paid for the 3-year; with the excuse being that I had an eyeglass and contact lense exam. Well excuse me but I didn't know there was a difference and surely didn't know they both weren't covered. Second, got my contact lense ordered for $99; not unreasonable actually so no complaint there.

But third is the charm, the glasses. I was asked to select frames, any frame. I came back with a nice design and we sat and went over my lenses. I ordered polycarb upgrade or whatever it was and ended up paying $300. Excuse me? $300 for some glasses that are not bifocal or nothing too complex. Now here comes the best part of all, three weeks later I called in asking about my glasses and the response was "Oh, your glasses are here - you need to come in and get them". Um, I thought I would get a phone call not have to inquire about my overpriced purchase.

So, I go there, upset but ready to at least have my glasses for times I dont want to wear contacts; and was asked to try them out. I observed the frame did not fit my head, that it needed adjustment for the arm to fit one side of my ear. I was told, there is no adjustment and that the frames are the way it is. Not only did these frames NOT fit like the one I tried on, but this was too small for my head and hangs off my right side ear (doesn't wrap or connect, just suspends). They threw in a glasses case but I am left with a horrible expeirence in both customer service AND product with their glasses.

Needless to say, I will NEVER purchase glasses from them ever again and I strongly advise anyone out there to be prepared to get in writing up-front what they will and wont do before you purchase or get the exam going. ....