Complaint Review: America's Best Contacts and Eyewear

On March 7^th I visited the Mansfield store and purchased a pair of glasses and sunglasses. They charged me $200 for a purchase totaling $254. So I owed them $54, and I would receive my glasses in two weeks. That was great and wasn’t a problem. Then on Mar 16^th, I suddenly found another $200 charge on my bank account crediting America’s Best Contacts (ABC). The following day I contacted ABC’s Mansfield Store and asked about the charge and was informed that they did not charge my account, and they denied having my funds. I sent copies of my bank account with the charges clearly showing who received the funds, but they still denied making the charge. They told me that they had checked with their “banking” dept. and they did not have the funds.

Then I contacted the Customer Service Dept. at the corporate office went through the same discussion with the same results, they denied everything. At that point, I contacted my bank and disputed the charge with them, and was informed that they would pursue the matter with VISA and the store, and let me know when they reached a resolution. I did not want to go to the store to demand a refund because I felt that they would just take another $200 out of my account when they choose to. This additional charge was made without me scanning my card, without entering my PIN number anywhere, and certainly without my permission. I wanted to know how this could happen without any of the normal banking procedures being followed but I never received a response from either America’s Best Contacts or my bank.

Now, on April 2^nd, I received a call from the Mansfield store, and was told that they had received the additional funds. Almost a month later, they admitted that they had taken the funds, but never explained how. They did say that they were mailing me a refund check for the $200, and that they were sending my original order of glasses and sunglasses via UPS. I have received my glasses, etc. but not the check. Of course, I realize that I did not have to pay the last $54 that I owed for the order, but I don’t like the idea of paying $400 for a $254 order, not to mention the stress and aggravation I experienced with this entire ordeal. I am still waiting for the refund check . . .