Complaint Review: America's Best Contacts & Eyeglasses

I was promised the delivery of two pairs of glasses and the merchant lost one of them. My daughter needed transition lenses to begin eye therapy. I am filing a formal complaint against America's Best located in Kendall, Florida. I placed an order with Rohan (store manager) on 7/10 for two pairs of glasses for my daughter.

One had transitions lenses and the other did not. My daughter has a medical condition and needed to begin eye therapy the following week. I advised that that it needed to be rush order since she was leaving out of state next week.

He assured us that both glasses would be ready on time.  The following Tuesday I called to make sure the glasses were ready on time. The rep on the phone said that his manager was rushing the order and they would be ready the next day.

The next day I received a phone call to advise that both pairs were ready for pick up. I arrived and waited 40 minutes to be told by a rep that they lost the glasses with transition lenses! How irresponsible!!

The manager apologized and said he would put a trace on them. He said that he will ship them to my daughter overnight once the glasses were located. My daughter left out of state with one pair of glasses on Thursday.

I called this location to check on the status of the missing glasses; he had no update. Later on the day, he called to advise that he found the glasses and would ship it to my daughter overnight. He called later on the day with an invalid UPS tracking #.

7/18, Friday morning, I contacted Rohan, the manager, again. He could not provide me with the tracking # again. He claimed that he had no access to it at the present moment.

I became frustrated and contacted the Customer Care line. The rep provided me we the correct tracking #. Rohan shipped the glasses not overnight as promised but regular UPS shipping and my daughter will not be receiving the glasses until next week, July 23rd. I will never use America's Best services again. 

I am very disappointed with the store manager's lack of professionalism. I only hope that Rohan sent the "missing" glasses to the correct address. I cannot speak for other locations only for this particular location.