America's Servicing Company dishonesty, deceptive customer service, failure to keep agreement due to their mistake and they refuse to take responsibility ripoff Frederick Maryland
A payment plan was set up for our house payment due to we had fallen behind on our mortgage payments. I had made my first payment on that payment plan on June 23rd, 2006 by calling ASC on the telephone. I made the payment over the phone with a check from my bank checking account.
I made the payment before the due date. On July 3rd, 2006 I recieved a telephone call from a ASC representative and he informed me that the payment I made came back from my bank due to it was not a valid account number. When I made the payment over the phone the ASC rep. wrote down my bank account number incorrectly.
All of the digits were correct except for one number and that is the fault of the ASC rep. ASC is now telling me that I broke the payment agreement because of this. They are not taking any responsibility at all for there mistake.
Anne
lynnwood, Washington
U.S.A.
1 Updates & Rebuttals
Anne
lynnwood,Washington,
U.S.A.
America's Servicing Company, Frederick MD
#2Author of original report
Fri, July 21, 2006
After talking to several of the ASC reps. I kept getting the same old run-around. I had asked if the conversation was recorded on the day I made my payment over the phone by check and the rep did not write down my bank account number correctly.
One rep told me that the conversation was recorded but it was already deleted. Another rep told me that it was not recorded at all. I finally called Wells Fargo directly and told them about my situation.
The person I talked to gave me the number for the Executive Communications Correspondent. I told her what had happened and she put in a request for the conversation that day to be located.
After reviewing the conversation on June 23rd when I made my payment by phone, the error was on the part of America's Servicing Company rep. He did not write down my bank account number correctly like I had been telling them all along.
Due to that one person making that error I received a notice of default on my front door by the Trustee's Services and for this I am more than furious. I cannot believe the way that each rep. treated me with rudeness, lying, and just plain evil behavior. They kept saying that I broke the payment agreement, even though I did not. They made the mistake and the reps I spoke to when I asked the same question, I would get different answers from each one.
This company may have the good reputation in the business world but the reputation it has with the consumers is hardly one to brag about.
America's Servicing Company "SHOULD NOT" be in business at all and shame on you WELLS FARGO for not getting involved with the way they do business. I have never dealt with a company that was so unprofessional in my life. They need to be investigated on the FEDERAL level.