Complaint Review: America Servicing Company

When the payments went ballooning up I decided to sell my home. I used all my savings to fix up my house. Then I put it on the market for what I owed. It didn't sell. I lowered the price to attract more customers. I FINALLY got an offer in July of 2007. We needed to do a short sell, so I filled out the appropriate paperwork and It was sent in on the 19th of July.

I called 3 days later to check on the status. ASC customer service said they had received all the paperwork and that everything was ready I just had to wait for a negotiator. I believed them. I called again on the 30th. Status was ok but no negotiator yet.

Then on August 2, I called and the HUD and NET sheet were suddenly missing., they asked me to fax it over. I did that immediately. I called on average about 1 a week and my realtor called 2 times a week. I had to fax the HUD/net sheet one more time. It was misplaced again.

On September 6, 2007 it was denied because the negotiator couldn't find the net sheet. I then talked to a manager who assured me they had sent an email telling the negotiator that they did indeed have the HUD/NET sheet. He even verified it. He said they would reopen the case. I called again on the 11th. The case had not been reopened.

Then on the 13th it was escalated and I talked to a supervisor named Steve who stated that the case was reopened. It would go to a negotiator and would take another 45-60 days. The buyer has been waiting for over 40 days already. On October 1, 2007 I was told that they needed the extension sheet on the listing agreement . Suddenly it was missing. So we sent it in on October 1, 2007. It takes 24-48 hours to process.

I have now been informed that it was denied again on the 3rd because this paper wasn't processed in time. So I now have to resubmit all the paperwork and wait another 45-60 days.

I have been lucky enough to get very nice people on the phone, However that doesn't do any good since they are only there to answer phones. I really want this sale to go through. I don't want the buyer to back out and then be stuck with the house. I would think that have a short sale and getting some money would be better than going through foreclosue and not getting even the price the buyer is offering.

Holly
Longmont, Colorado
U.S.A.