Complaint Review: America Vacations

This add was faxed to our company stating that it was being sent from our HR department.  It had trip advisors logo on it.  It advertised for 4 nights for $149 per person at my choice of multiple 5 star resorts.  It listed the number 1-844-859-2105. Upon payment it ended up being $199 per person (somehow it ended up being $398.01 for two people). After payment I was told to call the customer service line 1-844-859-2101 to make my reservation. I've called probably at least 20 times. It always says you have less than a one minute wait, this continues for 20-40 minutes typically.  When you get someone on the phone they tell you that they are only customer service and that they need to find an actual travel agent to put you on the phone with. Meanwhile they will put you on hold, email you a list of available hotels, all of which cost more money, none of which are 5 stars. They will get back on the phone and tell you that they are unable to locate a travel agent at the moment and that someone will call you back. No one will ever call back.    I attempted to file a dispute with my credit card company however they submitted documentation regarding a no-refund policy. The credit card company is currently still requesting more information however states that unfortunately the money will be put back on my card.  Upon recieving this information I figured I'd try calling the company again just to see and was again put on hold for over 30 minutes "for less than one minute wait time" before being disconnected.   Do NOT give money to this company. You will give money and never get a reservation.