Complaint Review: American Airlines

American Airlines, what a shame! I bought a hoverboard in Los Angeles to bring as a present to my grandson. I dispatched the item (AA 35 16 04) at Burbank Airport (LA) on my flight AA 5879 to Phoenix, my first stop to Brazil. At that point I was informed that the item would be withheld because TSA (Transportation Security Administration) did not allow this type of equipment in air travel. It's all right. Fair. Just one question that will not shut up: why have not I been advised by AA agents at the LA airport? The object came bare inside its plastic cover. Obviously their agents could have identified, as they did at Phoenix airport.

I'm trying to find a solution. Bring me to the address that is on the label attached to the object, or give me back the amount I paid for it. It's the least this "big" company can do to compensate for my discomfort.
The answer given to me by the agents when I came up with the solution is that I should look for the TSA to try to get it back. Not a satisfactory answer from an airline with the history of American Airlines. After all, the mismatch was caused by his agents. But I believe that "there are still judges in Berlin." And AA is no Frederick II.

So friends, think twice before flying American Airlines. They may confiscate your luggage on any portion of your flight, and hold a third party responsible. Stay tuned!