American Airlines Jossette Vinson - 65608 ( Central Baggage Claim), Sean Bentel VP (sean.bentel@aa.com) AA Scam Artists Dallas Nationwide **Author of this Report is NOT CONFIRMED**
In June of 2017 I traveled on American Airlines, I have been traveling with Them and previously US Airways for over 10 years. And let me tell you AA customer service is non existent. They don't care about you the passenger and your belongings. They lost my 2 bags and after 2 months of dealing with them they refuse to reimburse me for the bags and lost items. Jossette Vinson is horrible and does not care what so ever. Sean Bentel VP hides behind his employees and will not respond to you what so ever. I had over $1,000.00 in lost items and they absolutely refuse to pay for any of it. This airline needs to be shut down.
2 Updates & Rebuttals
American Airlines just does not care
#3Author of original report
Fri, September 08, 2017
I was told that the electronics are not covered. However there is still the cost of the two cases and all of the smaller items in the cases. And yes they said shorty but we will not be covering anything. Point blank. They are a scam and their upper management hides behind their employees. As you can see by other complaints they apparently are known for this behavior.
Robert
Irvine,California,
USA
What is the reason?
#3Consumer Comment
Tue, September 05, 2017
What is the reason they are not reimbursing you?
I seriously doubt that their response was "No we are not reimbursing you and not going to tell you why", or "Sorry but we just don't feel like paying you today". They have to have given you a reason.
I'm not saying that you agree with the reason. I am saying what is the reason they are giving you.