American Airlines Ripoff changed policy on ticket transfer Ft Worth Texas
I purchased an airline ticket for a business associate in order that he could attend a meeting in San Francisco. The meeting time was changed so I canceled the trip and asked the American Airlines agent if I could use the credit at a later date. She said that I could.
When the time came to use the $522.90 credit I was told that the credit could only be used by the person to whom the ticket was origionally issued. When I canceled the ticket I was told that "I" could use the credit. When I complained to American Airlines I was told that the agent probably thought that because I purchased the ticket that I was also the person to whom the ticket was issued. I said that what the agent thought is immaterial what she said was all that was important. When I asked to speak to a supervisor I was told that everyone in her department was equal and there were no supervisors.
The deadline for using my credit is fast approaching and American Airlines seems to think that it is easier to replace a customer that to please them. Thankfully there many other airlines to choose from.
Robert
Conroe, Texas
U.S.A.
2 Updates & Rebuttals
Tom
Arlington,Texas,
U.S.A.
You just wanted to hear what you wanted
#3Consumer Comment
Fri, June 10, 2005
It sounds like once again that you just heard what you wanted to hear. And now that you realize you were wrong, you want to WHINE. You need to get a copy of their FARE RULES or CONTRACT OF CARRIAGE & such, they will be glad to send it to you. THAT IS WHAT MATTERS. Just because you think you are special & they should do what YOU think they should doesnt mean that this is the way it is. Face it, you are a WHINING IDIOT !!!!! Quit whining & now go away !!!
Robert
Wallingford,Connecticut,
U.S.A.
No rip-off here
#3Consumer Comment
Fri, June 10, 2005
You probably could have been more clearer with what it was you wanted to know. The AA agent could also have been clearer with a reponse.
However, all information concerning credit and refund policy are readily available from AA (website, customer service).
It's a different time we fly in. There is absolutely no possible way that AA could credit a ticket that did not have your name on it (whether you purchased it or not). These aren't rules made by AA, they are rules AA has to follow.
In the future, with any airline, it might be best, especially with business travel, that you purchase a refundable fare for just such a situation as a rescheduled or canceled meeting.