Complaint Review: American Airways

Received a voucher that looks like a check.  The Award Notification reads as follows:

Dear Kathleen,

Enclosed is your Travel Check Voucher.  This Travel Check Voucher can be redeemed for a certificate for 2 round trip airline tickets to anywhere in the continental US from any major international US airport.  Certain restrictions may apply.  Vacation Getaways and Cruises are available for a limited time.

We have attempted contacting you on several occasions.  This will be your last chance to respond.

Note that this check voucher must be redeemed by December 7th, 2012.  If you do not clam your award, it will be transferred to the alternate.  This is a limited time offer and may be withdrawn at any time.  Flights fill quickly.  

Please reference your check voucher number.  This travel check must be certified to be valid.

Call 1-866-949-3851

I am reporting them to the Attorney General for the State of Florida.