Complaint Review: American Alarm Security Services / Rehan Rabbani

Rehan Rabbani showed up while we were moving in and was very persistent.  Would not leave until we finally said okay.  He got us to write him a check for $1008.00 which would cover installation (home was already prewired and set up for security system - new build) which would cover our alarm system and security protection for 3 years.  Great Deal Right????  WRONG!!!!!

The check was made out to American Alarm Security Service - but Moni is the provider...... The cashed check has Rehan Rabbani's signature on the back of it....  Check was written on 06/10/17 and cashed on 06/12/17.

We received a letter from Moni Smart Security on 08/07/17 saying the following:

"Dear Subscriber,

Through MONI Smart Security's state of the art Alarm Response Center, MONI provides around-the-clock monitoring of your alarm system on behalf of American Alarm Security Inc.. Our Alarm Response time is up to 10x faster than other industry competitors and we have been recognized as the leading customer service provider in the industry.

Regretfully, MONI can no longer provide first rate monitoring to your residence due to American Alarm Security Inc.'s failure to pay MONI for services rendered. Because we only monitor your system and your agreement is between you and American Alarm Security Inc., we encourage you to contact American Alarm Security Inc. to review your options.

Effective 8/28/17, MONI will no longer monitor your security system or notify emergency authorities in the case of an alarm event.

MONI Smart Security provides smart home te4chnology and residential alarm monitoring to more than one million customers nationwide. Our customers are our first priority. If you have any questions, please do not hesitate to contact us at 800-615-3745, for further assistance. Please refer to this letter when calling,

Sincerely, 

The MONI Team"

When you call they tell you that you have to call American Alarm Security not them to handle this but do not have a number for them to give to you.  You can not find contact information online. This is a rip-off.  We would like to get our money back but upon reading online, when others tried they have been charged outrageous cancellation fees for doing so which ended up costing them more than they were out to begin with.

Please use this as a warning and do not use either of these companies, MONI or American Alarm Security Inc.  We hope this helps others.

-TeamAnC