Complaint Review: AMERICAN ASSIST INTERNATIONAL

To Whom This May Concern, 

I am writing to you in regards to the health travelers insurance bought from American Assist Travel Service - TRAWELLTAG (India). The patient underwent hip surgery on 20 July 2017 and hospital anesthesia & critical care department submitted the claims thereafter. Its been over 6 months and countless follow-up from both patient and hospital side has not resulted in any positive reponse. Strangely enough, the anesthesia claim was even approved (attached snapshot) but cheque was never made out or received. The patient and her sponsor are already put under bad credit and collection department are chasing us for payment. 

At this point we are completely exhausted following up with Insurance company, so we are requesting assistance from your agency in resolving this matter.

Thanks

On behalf of Patient

Case File # : 185898
Patient Name : MRS MAKNOJIYA R
Policy No :021600xxxxxxxxxxxxx

Insurance company:

AMERICAN ASSIST INTERNATIONAL
USA and Canada
Local Contact CEO:
Mr Gerardo Villafane
2893 Executive Park Drive Suite 201
Weston FL 33331, USA.

U.S.A. T: +1 954 2710202 F: +1 877 395 1784 Toll Free: +1800 2541032 E: assistance@aatps.com, W: www.americanassist-heritage.com Jurisdiction: North, Central & South America, Canada

Heritage Health Insurance TPA Pvt. Ltd.

Elite Auto House, 54-A,
Ground Floor (Rear Side), Next to Crisil House,
Andheri-Kurla Road,
Chakala, Mumbai — 400 093.
Maharashtra, India.

Tel :+91 22 61273891(24 hrs) / 92 / 93 Fax: +91 22 61273890, Email ID: heritagehealth@vsnl.net, W: www.americanassist-heritage.com Jurisdiction: South Asia (excl Pakistan), South East Asia,
Australia, Middle East, New Zealand.