Complaint Review: American auto shield

I have American Auto Shield Gold Coverage. My car broke down July 12. Myself and repair shop contact American Auto Shield via email, contact to Customer Service, Adjuster Mark Diehl and his supervisor do not return calls. I’ve been without a vehicle almost 2 weeks. Inspector came on their behalf and vehicle engine damaged and needs replacement. Which is covered under my contract. I have been paying Uber every day to get to work because American Auto Shield will not return calls for even return repair company’s emails that the vehicle needs to be repaired. I have complained and have personally called them 2-3x a day everyday, Repair shop also. They are purposefully trying not to repair car even though covered under warranty. I’ve done multiple surveys and no response.