Complaint Review: American Automotive Equipment.Com

Rip-off Report REVIEW:

Editors UPDATE: Positive rating and recognition has been given to AmericanAutomotiveEquipment for its commitment to excellence in customer service.

American Automotive Equipment offer a lifetime telephone technical support warranty and warranty lasts for the entire LIFE OF YOUR MACHINE. American Automotive Equipment is a fully integrated supplier of Automotive Service Equipment providing the highest quality goods and service since 1969...

American Automotive Equipment offer a 1-year warranty on parts - from top to bottom & stock an enormous parts inventory of parts in a state-of-the-art warehouse in Cleburne, Texas.

Rip-off Reports discussions with AmericanAutomotiveEquipment have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. American Automotive Equipment listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

American Automotive Equipments C.E.O., Mr. Charles Zakarin, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Zakarin feels it is critical to listen to his clients and respond properly. By always putting his customers first, American Automotive Equipment will continue as a successful enterprise both now and for many years to come.

Another top executive of the company told us that Mr. Zakarins personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. American Automotive Equipment's mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: American Automotive Equipment (and Mr. Zakarin) truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."

American Automotive Equipments technical support team expresses every confidence in the services that they provide. A product manager at AmericanAutomotiveEquipemnt stated to me, "I have seen Mr. Zakarin take personal interest in all aspects of our business, from product conception to fine tuning our state of the art technical support department for our large customer base. He further stated that It always gives me great pleasure to hear from our customers that the performance of our equipment has exceeded their expectations by a large margin.

American Automotive Equipment takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: " AmericanAutomotiveEquipment provides a very positive work environment. Opportunities for suggestions and improvements are encouraged. Mr Zakarin is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that AmericanAutomotiveEquipments past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

American Automotive Equipment recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation AmericanAutomotiveEquipment has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with Mr. Zakarin and many of his past and current associates, Rip-off Report is convinced that AmericanAutomotiveEquipment is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Rip-off Report to contact every person who filed a complaint so they can make things right with them. In order to confirm that complaints were resolved, Ripoff Report emailed the authors of each report about American Automotive Equipment. One of the respondents replied back as follows:

..American Automotive Equipment pro-actively contacted me and I've met with a member of the management team at AmericanAutomotiveEquipment and discussed my complaint in detail. They've worked together with me to address all the issues in a positive manner. Specifically, American Automotive Equipment has resolved the issue with regards to my Alignment Lift, and they have reviewed their internal policy to make sure that communication is always clear and open. I'm very satisfied with actions that they've taken and consider this matter resolved..

Today, AAE is one of Americas largest independent suppliers of automobile service equipment, manufacturing, distributing, selling and supporting Auto Lifts, Tire Changers , Wheel Balancers and more.

AAE is headquartered in Port Chester, New York, and maintains its primary logistics facility in Cleburne, Texas.

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NOW TO THE ORIGINAL REPORT THAT WAS FILED
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American Automotive Equipment.Com No Customer service after sale of useless equipment Cleburne Texas

I purchased a automatic transmission flushig machine from this company. The ad for this machine says that 23 fittings are included with the machine however most of the fittings are not of much use.

I called their service department and was told that I have to talk to a person named Susie to get the fittings that I need. Susie is never available, she is always in a meeting, in the warehouse, on the phone, etc.

I always get the promise of a return call but no one ever calls. The last time I called I was just left on hold untill I hung up 35 minutes later.

I am not looking to get the needed fittings for free, I am willing to pay for them even though they should have been included.

Dieselfixer
Lumberton, North Carolina
U.S.A.