American Bankers Insurance Company of Florida AKA Assurant Specialty Property Deceptive Billing Practices Chicago Illinois
I bought renter's insurance from this company for the duration of my lease (7/15/12 to 7/15/13). I only wanted renter's insurance for one year because we planned to buy a house before our lease was up. Imagine my surprise when I got a letter in the mail saying that I had chosen to pay my insurance premiums through automatic bank deduction or by automatic deduction by credit card.
I never gave any true consent to this automatic deduction. The bill says that I had already been charged on 7/16/13. I don't even know which bank account or credit card they charged. Because of this I have to take time and figure out how to cancel this enrolment. This company has wasted my time. It has also caused anger and aggravation. I hope this complaint will somehow make companies deal in a more honest way.
3 Updates & Rebuttals
Jen
Eatontown,New Jersey,
I received a similar letter
#4Consumer Comment
Tue, July 30, 2013
I never had insurance through this company. I received a letter claiming I had authorized an automatic debit from a bank account debit card or credit card.
I tried to call them at 800-370-1990 that was listed in the letter and it is voice mail jail with no opportunity to talk to a live person. They ask for policy and loan numbers. I have no policy and no loan, the reference number on the letter is "not valid".
I visited my bank with the letter. The bank manager said that when there is an automatic debit (ACH) thye have to put the last 4 digits of the account number they are going to bill. They said either the company is associated with some criminal activity or they are violating banking and insurance laws. My bank canceled by debit card and switched all of my account numbers as a precaution.
Additionally, I called my credit card company and canceled that card while waiting for a new credit card number.
For two days I have been trying to reach someone to see who tried to take an insurance policy out in my name, no one "live" ever answers the phone.
Runs like one big scam... I would report to the Department of Insurance for illegal operations because they are a licensed agency.
Omar
California,Just to be fair
#4Author of original report
Wed, July 24, 2013
We were able to cancel the automatic enrolment with little difficulty. Thank you.
AssurantSP
Atlanta,Georgia,
Contact us
#4UPDATE Employee
Tue, July 23, 2013
Omar, I work for Assurant and saw your posting. I'm sorry you had a problem. If you'll send your contact info to robert.byrd(at)assurant.com, I'll make sure one of our service reps gets in touch.