American Biophysics - Mosquito Magnet Ripoff Their product constantly fails and no support offered Kingston Rhode Island
I too have been ripped off by this company. I bought a Mosquito Magnet Pro COmmercial for $1,500. It worked well the first season. Fom then on, it would not work. Despite repeated calls, and helpful troubleshooting tips like "shaking the unit side to side vigrouously", it will not generate enough energy to run the two fans, necessary to catch mosquitos.
Whe I contacted them, they sent an email, saying essentially "so sorry, so sad, we don't make that model any more." However,they were kind enough to allow me to trade it in on different model.. for only another $500 !!!!
I think I will pursue them with the BBB
Kent
Port Murray, New Jersey
U.S.A.
5 Updates & Rebuttals
Redbeeteggs
Springfield,Massachusetts,
U.S.A.
A little late, but...
#6UPDATE EX-employee responds
Tue, April 29, 2008
I found this site awhile after Kent posted, but in case someone else looked it up, I thought I would reply.
I worked as 'tech support' for American Biophysics in 2003. Basically, I answered phone calls from people like Kent whose Mosquito Magnet stopped working. I kid you not, we had a list of things to go through with the customer, like 1) is the machine plugged in? 2) did you shake it (which Kent mentioned) 3) is it out of propane? and blah blah. I felt like such an idiot asking these questions when it was obvious that the MM had not been developed properly. Perhaps now they're better, but they were extremely sensitive. Apparently they could not be used with recycled propane tanks, only brand new ones.
Anyway, that summer of 2003, the replacements were backordered MONTHS because so many people had problems with them. The cost for the machine is exorbitant, it is basically a fan/vacuum that releases CO2 and some 'scent'. It had to be placed just so in order to work. But, if you were lucky, they really do work.
Hope you had better luck!
Thomas
Anderson,South Carolina,
U.S.A.
Consumer Reports tested these a few years back and
#6Consumer Comment
Thu, August 10, 2006
they worked well. I do not think season to season durability was evaluated. Could you have failed to clean it correctly prior to storage, and now have old chemicals gumming something up?
I looked at these but I decided that we do not have that much of a problem (one mosquito attack in 6 years).
Thomas
Anderson,South Carolina,
U.S.A.
Consumer Reports tested these a few years back and
#6Consumer Comment
Thu, August 10, 2006
they worked well. I do not think season to season durability was evaluated. Could you have failed to clean it correctly prior to storage, and now have old chemicals gumming something up?
I looked at these but I decided that we do not have that much of a problem (one mosquito attack in 6 years).
Thomas
Anderson,South Carolina,
U.S.A.
Consumer Reports tested these a few years back and
#6Consumer Comment
Thu, August 10, 2006
they worked well. I do not think season to season durability was evaluated. Could you have failed to clean it correctly prior to storage, and now have old chemicals gumming something up?
I looked at these but I decided that we do not have that much of a problem (one mosquito attack in 6 years).
Thomas
Anderson,South Carolina,
U.S.A.
Consumer Reports tested these a few years back and
#6Consumer Comment
Thu, August 10, 2006
they worked well. I do not think season to season durability was evaluated. Could you have failed to clean it correctly prior to storage, and now have old chemicals gumming something up?
I looked at these but I decided that we do not have that much of a problem (one mosquito attack in 6 years).