Complaint Review: American Cash Machine

We tried to use their service in September of 2006, they took $1,000 refundable good faith deposit, $75 for one time installation fee. We returned the equipment after couple of months, and were to get $1,000 back. We called several times, and, every time we were promised that they will be crediting our account. (Yvonne is the person we talked to, and she was the contact person). We did not see the money or heard from them till this week. All of a sudden, I noticed they took out $500 from our bank account. I called the number that the bank had, and talked with a person identified as Vance, and he said that was for the equipment. We have confirmed with Yvonne, after we send the equipment back, that they had received it. It was over 2 years ago. I asked for the $1,000 and $500, and, he is denying that they have our deposit. I faxed Vance a form that he send, confirming that we returned the equipment, and, still waiting to hear from him.

Joe
Aurora, Colorado
U.S.A.