Complaint Review: American credit shield

I am currently using this company, and have been sued. This company apparently bought out Active Debt Solutions, which is who we were with before. On both lawsuits, we had to pay an "attorney fee" of $300.00 BESIDES the amount we pay them every month. I was told they don't charge upfront for any attorney services that may result in going to court because they never know if the case will actually need to be presented in court. This company has done NOTHING for us, absolutely NOTHING. I had 5k debt just sitting there. They sent out dispute letters to all of the creditors and that was it. Now, in a rep's exact words "It's just the waiting game." I have called numerous times wanting updates on the account to absolutely no avail. Both times we got sued, I knew nothing about it besides the paperwork we were served with. A week away from the court date, and STILL heard nothing from these people even after multiple messages left. I contacted the attorney listed in the court papers myself and he knew nothing about the situation, besides that this company had to hire someone in my area because his firm was ACROSS THE STATE. The day before the court hearing, I get a phone call from this company saying "Don't worry, you are being represented and I will follow up with you afterwards to inform you of the outcome." That was 3 weeks ago, once again, I have heard NOTHING from them! I had to look on our state's circuit court site to see what happened...another hearing was scheduled. None of my phone calls have been returned, my "rep" has been changed 3 times already! This company is nothing short of a pathetic attempt to trick consumers into a monthly payment that they THINK is going to help them get out of all this debt. They don't try to get anything settled. The only thing they do is let the debt sit there and wreck your credit even further, when I wanted to cancel my account with them and they said no which in the contract you can cancel so they decied to  steal $1000 from me I payed them 265 a month for the past year and payed for a attormey fee and there was no attorney and they stoled from me this company did nothing but wrecked my credit. I am in the process of speaking with an ACTUAL attorney about this and they think American credit shield is a complete fraud please stay away from this company they just take your money and do nothing and lie about it.