Complaint Review: American Crew Hair Products

I have used American Crew products in the past and thought that they were excellent products.

Around the end of November 2004 I decided to purchase a bottle of spray hair gel. Several days later, from the first time that I used it, the spray nozzle has been defective. It doesn't "fan out" the spray like it should, but instead just sprays a stream.

I emailed the only email address listed for American Crew from the website on 12-04-04 and told them how I like the product, but I bought a bottle with a defective spray nozzle. I requested another nozzle.

On 12-28-04, I copy/pasted the same email along with a note informing them of the previous email that was ignored. Still nothing. Requested a replacement nozzle a second time.

Yesterday, 1-6-05, I called the 800 number and asked for customer service department. I was asked what the problem was. I informed her. She transfered me to the person that "handles the emails". Of course, I got her voice mail. I hung up.

I will try again today and if I don't get satisfaction, I am going to mail the unused portion (about 3/4 of the bottle) along with a letter to the President of American Crew stating that if his company cannot provide customer service, that I will never use/buy their products again and he can keep my unused hair gel. I will also inform him about this post and will inform 3 hair salon owners that I am friends with about my complaint.

This complaint isn't about the $8 that I spent on the product, but just the principle of the matter. I expect excellent customer service and I don't feel that I recieved it from American Crew.

Chuck
Benbrook, Texas
U.S.A.