American Digital Alarm , kirkland , WA A.S. Alarm Services GoToMyAlarm.com AlarmBillingServices.com Fraudulent scamster alarm service kirkland Washington
This is my experience with American Digital Alarm , Kirkland ,WA .
I saw an advert for $5.95 per month monitoring service and ordered the service. I call them and they confirmed they will be able to setup monitoring and told that I would not need anything additional. I already have the security alarm system setup in my house. I just need to activate a service. They checked the model of my equipment and confirmed it works. Now the scam starts. I kept calling their technical support to help activate my alarm services and after 3-4 attempts one guy says , they need to send me an adapter box. They ship me a adapter and charge me $99. I asked them why they charged $99 and they said, it will be refunded when I return the equipment. Now I again try to get my alarm working and i spend hours with the tech and they cant get it working. I try to get it working and I dont have the time and energy to spend hours with their tech support. So till now my service is not activate. I said, I had enough and asked them to cancel . Now they say I cant cancel because I am already past 1 month. And they charged $19.95 and continued charging my credit card. I cant stop them. So I disputed the charges with my CC . They charged for 2 months of service $19.95+$19.95 . My cc company refunded that amount , but for the $99 equipment free,they wanted me to return the equipment. Now I return the euipment and requested for a $99 refurnd, now they say that they cant refund because my account was cancelled. What a scam . Keep away from this scamsters.
2 Updates & Rebuttals
Steve
Mesa,Arizona,
Attorney General must have a stack of complaints against them
#3Consumer Suggestion
Fri, September 26, 2014
they have been scamming people for many years and the AG in Washington state is well aware of it. It surprises me that they are still playing these kind of games.
Prassi
California,Updates
#3Author of original report
Mon, April 07, 2014
This is my experience with American Digital Alarm , Kirkland ,WA .
I saw an advert for $5.95 per month monitoring service and ordered the service. I called them and they confirmed they will be able to setup monitoring and told me that I would not require anything additional. I already have the security alarm system setup in my house. I just need to activate the monitoring service. They checked the model of my equipment and confirmed it works. Now the scam starts. I kept calling their technical support to help activate my alarm service and after 3-4 attempts one guy says , they need to send me an adapter box. They ship me an adapter and charge me $99. I asked them why they charged $99 and they said, it will be refunded when I return the equipment. Now I again try to get my alarm working and i spend hours with the tech and they cant get it to work. I tried to get it to work, but was not succesfull and I dont have the time and energy to spend hours with their tech support, to just make it work. So till now my service is not activated. I said, I had enough and asked them to cancel . Now they say I cant cancel because I am already past 1 month. And they charged $19.95 and continued to charge my credit card. I can't stop them. So I disputed the charges with my CC . They charged for 2 months of service $19.95+$19.95 . My cc company refunded that amount , but for the $99 equipment fee,they wanted me to return the equipment. Now I return the euipment and requested for a $99 refurnd, now they say that they cant refund because my account was cancelled. What a scam . Keep away from these scamsters.
Update: I contacted my CC company and requested a refund of $99 as the euipment is returned. I got a refund from my CC . Now I start getting invoices for $99 from these scamsters.. Keep away from them.