Complaint Review: American Eagle Outfitters

I received the American Eagle Charge card, attached to a piece of paper which reads "Receive free shipping with $50 + AE Cred Card purchase at ae.com and aerie.com"

I spent over $50 and used the AE Card.

The computer billed me for shipping rather than giving me free shipping.

I called customer service, who said I had to have a code from the charge card department in order to get free shipping. They transferred me to the charge card department, who said they didn't have a code, and if I wanted a discount only customer service could issue the credit for shipping, and transferred me back to customer service.

Go back to previous paragraph and repeat this nonsense in perpetuity.

Eagle eye
Madison Heights, Michigan
U.S.A.