Complaint Review: American Express

I am an American Express Costco TrueEarnings Card member and I am upset that I have not yet received my Costco rebate coupon, which was supposed to be mailed to me during the first week in February, which is now over six weeks ago!

I have made three separate calls to the American Express Customer Service Department asking them to send me the rebate coupon, but I have been getting the runaround.

The first time I called (which was on February 23rd), I was told that I had to wait at least a month from the date that the coupon was issued before I could request a replacement. The second time I called (which was on March 6th), I was told that a replacement coupon would immediately be sent out and I would receive it within a week. The third time I called (which was on March 20th), I was told that I would have to wait another two weeks (no earlier than April 6th) before I could request a replacement of the replacement coupon!

I have verified that American Express has my current mailing address and telephone numbers on file.

This is outrageous! If it weren't for that fact that I would lose the $69.00 coupon if I were to cancel my account right now, I would tell American Express to take their card and shove it!

I want American Express to IMMEDIATELY issue me my Costco rebate coupon. I do not wish to wait another two weeks before they will issue me a second replacement of the coupon which I should have received over six weeks ago!

James
Lindenhurst, New York
U.S.A.