Complaint Review: American Express

 I am a cancer patient on SSDI and live on Social Security. I travel for treatment. On my last chemo treatment I used my Bluebird card to book lodging. Upon arrival at hotel I had to put down a large deposit security $ 100 each night. So the merchant swiped my card and each day 100 dollars was held against my card so over 500 dollars was taken from my account. The merchant released the hold upon check out. But I have no access to the money. Ask customer service told me that when the merchant t releases the hold the money would go back on my account.

I contacted the merchant and was informed they released the hold the next business day. It's not the merchant holding the funds it's Bluebird holding the funds . At first customer service Rep said " it the merchant that is holding the funds. But after id verified that it wasn't the merchant held the money. Customer service laughed and said that they needed a special tool to help me and they don't know if said tool even exist. So I go hungry. And without meds until bluebird releases my money. At which time I'll go back to Netspend a d go back to hassle free banking. Bluebird should model themselves after Netspend.