Complaint Review: AMERICAN EXPRESS SERVE

While I was at work, I rec'vd ONE email stating that a transaction was denied and if I recognized the transaction on 03/23/2019.  I logged into my Amex Serve account and to my surprise there were fraudulent charges adding upto $1400.00 on my account.  All the transactions (11+) were done at a Footlocker in New Jersey, a parking garage and a restaurant also in New Jersey. 

I am nowhere near NJ nor do I travel there & I certainly will not spend that amount of money in a footlocker.  I was working that day.  When I called customer service they asked me if I had my card on me?  Of course I did! I canceled my card. Now I'm waiting on a 45 days investigation, with no money and no card.

This is the 2nd time this happens to me with Amex Serve.  The  1st was in January 2019.  I also had fraudulent charges totalling upto 120.00 from 2 Rite Aide location in NJ.  I was assured it wont happend again by a customer rep unfortunately it did.