AMERICAN FIDELITY GROUP ripoff, SENT BOGUS UNQUALIFIED LEADS TO ME DID NOT MEET CRITERIA INDIANAPOLIS Indiana
The leads I received were all bogus leads. Customers hung up on us, the ones who spoke with us were not qualified in bk. or had a balance of 9,000 when our minimum balance was 100,000.
They also just re-fied a month ago our minimum was a year ago. Some did not speak english when we only ordered english leads. Some never spoke with anybody from the company.
They claim they have the customers on tape. When I suggest let's do a three-way and call the customers together, "oh no" we have our tapes!!" Really, so you get someone in your office to pretend they are the people, because if I was not guilty I would call the customers like I asked them too!! They were unwilling to do this.
American Fidelity Group will not refund my money.
Phil Marshall was so anxious to take my money. Once he recieved my money all the criteria changed that we spoke about and denied my conversations with him and my criteria.
They insulted me by saying loan officers were inexperienced and i should spend time training them. Maybe 10 years experience is good enough for me!!!!
I am now at a loss of $10,000, such a shame!!!!
Don't anyone make a mistake like we did, you will get bogus leads.
Lauren
cranston, Rhode Island
U.S.A.
1 Updates & Rebuttals
Philip
Indianapolis,Indiana,
U.S.A.
American Fidelity Group provides quality!
#2UPDATE Employee
Wed, June 29, 2005
American Fidelity Group went above and beyond to be fair with Value Mortgage Funding. The contract was filled 100% and more. Lauren purchased not once from American Fideltiy Group but two times. The reason why? Because they liked the product. Our leads are verified and recorded for accuracy. The problem is when you have Loan Officers who do not know how to work leads then they blame the providor. Lauren also does not understand there is a difference between lead qualifing criteria and data filters. It was explained that data is only 80% accurate, but Lauren does not understand the facts. Lauren also was referred to American Fideltiy Group by an employee who left her competitor to work for her. He explained that our leads are awesome! That is why Value Mortgage Funding Purchased Twice not Once. One last thought, Lauren bragged to me that she put stop payment on her previous maketing companies check, so who is ripping who off. American Fidelity Group, went above and beyond by even giving extra leads when Lauren complained. American Fidelity has a 70% renewal rate, why because most have the experience and the ability to close loans. Our stand we sent over 150 leads that were double verified and recorded. We did our Job, the inability to close loans is not problem. Every lead met criteria based on the contract signed by American Fideltiy Group as well as Lauren with Value Mortgage funding.