American Financial Resources Inc Mortgage Re-Finance rates not locked in and cost me money Denville, New Jersey
i inquired about re-financing my mortgage from american financial resources in mid May. I was given a good faith estimate at a rate of 4.625%, no points for a 30 year fixed. I provided all the financial data requested in 1 day and also had an appraisal completed in 2 days at my out of pockect cost of $350. I repeatedly called and emailed nick dimilia, representative with no response. When I finalling connected by using an unknown number he informed me that my rate was never locked in and that the current rates were in a point higher that he offered. nick stated that he would call me back the next day after speaking with his supervisor to see what he could do, no call back. i sent an email and inforemed him that i would be filing a complaint. he called the next day an gave me a sales pitch line of he is looking out for me but never made good on covering my out of pocket cost. nick called 2 days in a row to let me know that rates are not good yet and was keeping me in mind. this experience has been not only financial imapctful as it was going to save me $700 per month, out of pocket $350, pulling all the finance info but a total frustrating lies after lies.i flet i needed to come forth so that someone else might not fall for this sales scam.
Vito
Lawrenceville, New Jersey
U.S.A.
1 Updates & Rebuttals
Vito
Lawrenceville,New Jersey,
U.S.A.
Update to my report filed
#2Author of original report
Thu, October 01, 2009
I would like to take this opportunity to update my situation with American Financial Resources.
After a 3 months journey with much confusion at the beginning, I can say we have a happy ending. Nick DiMilia, AFR rep, took an active role to getting my re-finance back on track and saw it through to close. I can state that closing took place on Sept. 1st. A key lesson learned is that key sucess factor is acchieved with consistent communication on both sides goes along way.