Complaint Review: American Freight Furniture and Mattress

 I put a layaway in on 7/17/15.After the intial $40 deposit The total was $2071.52 . The original delivery date was set for 10/11/15. I called and cancelled the delivery on the morning of 10/11/15 ,but I went into the store and I made a payment of $1,000. My new Balance was $1,071.52. On Thursday 5/19/16 I called to find out my balance and set up a new delivery date. I was told my items had been delivered on 12/16/15 . Furious, I asked where the items had been delivered. The associate then says ,"Oh ,I see you took the money off the bedroom, living room and dinette and put it on 2 mattresses and you picked them up 12/16/15 . I said sir, you've obviously given my things to the wrong person, how did you allow someone to make account changes AND "pick it up" without them showing proper identification? He nonchalantly told me to come in the next day and the Store manager Damon Blount would be able to show me the tape,and the signature abd resolve the issue. I asked for the regional manager's number,proceeded to call him and left a message giving a full run down. On Friday May 20th ,2016 I arrived at the American Freight, Warren store and spoke with a very lackadaisical Damon Blount. He showed me the customer pickup log, and I adamantly explained that that wasn't my signature. I asked about checking i.d of the person who claimed to be me. He brushed me off and said I'd have to take everything up with the regional manager. He then implied that I must have given someone my information, because "they knew the exact layaway amount,and the remaining balance" . I was floored,and said the only people who had that information are the store employees. I went to my car to call Doug Troop,regional manager. He also was no help at all. He said the tapes don't go back to December, he can't do anything for me,he can't prove that I did or didn't receive the two mattresses. I told him I believe this is fraud ,also that it's an inside job . He very nonchalantly told me to call the police,there was nothing else he could do. I'm beyond pissed. Further action will be taken.