Complaint Review: American Grant

I had signed up for a trial offer for a grant research company (ONE of the names was Grant Research Guide...there are many more) Along with signing up for this offer, several other offers were added as 'bonus's'....lucky me. I read the fine print and was sure to cancel before the 7 day trial ended for the initial offer I signed up for, the others were 14 and 21 days. The 866-546-0923 number that they had given me to call to cancel was apparently not for the initial company I signed up with because they answered as someone completely different. Upon giving them my Zip and full name they found all the offers associated with the order number I gave them. So all were canceled.....I thought. A day later my bank account was charged $68.13!!??!! I called the 866 number attached to the transaction on my bank statement. A woman named Regina S. told me that she did not believe me that I canceled my account and that I only canceled one offer named PayMeToList. She also said that she thought I was sending 'red flags' even though she could NOT explain why I was charged $68.13 when the membership would have been only $39.99 had I actually wanted it. After a few minutes of me saying this was Bogus she said she canceled all the accounts and gave me a cancellation confirmation number and told me to send an email to support@grantresearchguide.com with the subject Jarvis to ask for a refund. Surprise!...several days and many emails later and NO response. I called again two days ago and spoke to Melanie who told me there were only two managers that I could contact for a refund. Jarvis and Janet Johnson. So this time I sent several emails to Janet Johnson. Still nothing. Today I went to my bank and started an investigation.

Jack
Jacksonville, Texas
U.S.A.