AMERICAN HARDWOOD FLOORING - American Harwood Flooring Usa - AHF scam artists, ripoff company, totally dishonest, worst costumer service after money is taken, shame on Mario Saia and Mr. Sausa for working there and ripping off people nevada
American Hardwood Flooring is a rip off company! I ordered my flooring through them back in November 2004 and it is now March 31st 2005 and still no floor received. I have tried by many means to contact them for an answer as to where my flooring is and all I wind up with is rude livechat people and no answer on the phone number given. The shipping dept. doesn't even respond to emails.
What are people left to think when there is no response after their money has been taken so quickly. I understood that there are delays with shipping and unforeseen circumstances but when they can't even give you the customer the common courtesy of answering an email as to where you floor is thats it.
Today I attempt one more time to go on the website and track my order only to discover that the site is now missing and that due to broadband limit exceeded by owner you can't even get on the website. Somebody out there has to have a way to get these people and get our floors. This is amazing to me how this company can get away with doing this to so many people. I see that some people who have complained have eventually received their floor but this is just too much already!!!
Almost 5 months for a floor to arrive? There has to be justice out there!!!
Norma
paterson, New Jersey
U.S.A.
2 Updates & Rebuttals
Norma
paterson,New Jersey,
U.S.A.
WHERE DID THEY GO? they are gone!!!
#3Author of original report
Thu, April 14, 2005
OK, now what? I tried to go into the website today and they are gone!!! No website found! I tried calling and instead of an answering machine you get a busy signal. I sent email and I didn't get the message in return that they would repond in 2 business days. Anyone out there know what is going on? This is really horrible!!! I have learned a big lesson!!!
Norma
paterson,New Jersey,
U.S.A.
still waiting!!!
#3Author of original report
Wed, April 13, 2005
Well, since my last report I have been sending emails and trying to get in touch with this company everyday. The last I heard from them was when I sent like 10 emails in a row and they responded by saying that they are still looking into this and asked me to be patient. How patient are we supposed to be? I have been waiting since the begining of Nov. and they can't even tell me where my floor is. I sent them an email saying that I think that they just planted the tree and are waiting for it to mature so they can cut it down and send me my floor!!! Maybe it won't help my being so sarcastic but I have to look at my floors everyday that have been prepped for the new floors and my house looks horrible. I don't even let my poor 16month old play in this area of the house she's confined to her room. I can't any information but I do send emails everyday so they know that I am not going away until I get my floors.
Today i checked their site and found that the delivery tracing is back but now there is a 4 digit invoice number you have to put in instead of the old invoice number which means that I still can't even get info by typing in my original invoice number. They are just too much!!! My only consolation at times is that I have read that some people did get their floors so I am still hoping for a miracle!!!