Complaint Review: American Hardwood Floors

My story is exactly like all the others who have posted on this site. They had great customer service prior to me sending them my money.

They promised a delivery date stating the flooring I wanted was available for immediate shipment. Well that was 6 months ago.

You all know the rest- lies lies and more lies. They hang up on me when I call, the person who sold me the flooring will never speak to me, they send me rediculous e-mails, they cobstantly change the ship date and the list goes on.

I have filed complaints with BBB's and AHF responds with more lies and the BBB accepts their lies. I contacted NHWFA and they defend them.Why has this company been allowed to do this to consumers.

I will not agree to sign their document allowing them to retain 1/3 of my money. They have caused me a great financial and emontional hardship and no one seems to be able to stop them.

I am sorry for all of you who have shared this same experience.

I could go on and on about this situation but it would just be a reapeat of what all of you have stated. Is there something we all can do to get our money back and put this nightmare behind us? One more thing; the rebuttals I have read from the company to a few of your postings state you have recieved your flooring. I find that very difficult to believe. I am sure it is just more lies. Is there anyone who can help?

Concerned
Oklahoma City, Oklahoma
U.S.A.