Complaint Review: American Home Mortgage Servicing

AHMSI is a practitioner of very deceptive and manipulative practices. I was a customer of Option One Mortgage prior to AMHSI buying them. I entered into a 12 month loan repayment contract.

AMHSI raised my ARM 4 months into this deal without notice! After completing these 12 monthly payments and then making an additional on time payments was notified that due to that previous ARM change I was now 2 months behind on my mortgage? I was then put into foreclosure for this!

I attempted to enter into a loan modification with AHMSI and was repeatedly told that they either were missing needed documents or they were backlogged with assigning a negotiator to my account. This of course took 6 months to resolve. All along they were refusing to accept any monthly payment? My account was now accruing late fees, lawyer fees due to the foreclosure proceedings! This all started in August 2008.

In order for me to enter into this agreement they needed a down payment of $14,000(including foreclosure lawyer fees) was half of my deliquency. I was turned down for this program anyway. The reason given was that my lender would not include these past due fees. I was notified of this decision on January 8, 2009. Here is the ironic twist.

On February 12, 2009 I received a Fed Ex package from AHMSI. It was a loan modification proposal!!!! Didn't they just tell me NO? Were they not asking for $14,000 upfront to avoid foreclosure? All of a sudden they have an offer that requires ZERO money down, a new loan at 5% and a monthly payment of under $1000? I was paying $1700 previously! They tried to push and manipulate me into getting any money out of me that was possible.

I was told by their customer service team that I should either sell my house or get a second job to resolve my situation! AHMSI also wrote off half of alleged past due balance on my account. This incident shows how this type of company tries to deceive and manipulate people into deals that are not in their best interest.

Thank goodness I had documentation of every payment I made. The lesson here is, do not give into these companies! I bought my home 7 years ago. I now have mortgage payment that is less than my original one!

Scottyb
fort lauderdale, Florida
U.S.A.