Complaint Review: American Home Shield -

AHS contract ONLY favors AHS!

First off, to whomever is reading this, I urge you to read the fine print on your contract with American Home Shield (AHS). I didn’t, and I paid the price...literally and figuratively. My error in judgment cost my family over $1,000. 

So, let met give you some advice. Don’t believe everything the sales agent tells you over the phone. I got the PremiumPlatinum plan for $54.99 during one of their promotions. We have a 60-year-old house, so I worried about our furnace and AC breaking down. I thought it wouldn’t hurt to have some added protection.

The agent told me numerous times that I would be covered "no matter what happens”. All I would be responsible for he said was the $125-service fee. Well, in my 2nd month of my 2nd year with AHS, I finally needed them for a very minor job, a leaky faucet. I thought this was the perfect opportunity to see what exactly AHS could do for me.

As it turned out, nothing was covered. According to the contract, which I foolishly did not read word for word, AHS can deny payment for something that wasn’t properly installed or missing parts. (See Section A, paragraph 2, line b!)

In the end, I paid $345 out of pocket to the plumbers, $125 for a service fee to AHS, and $654.38 for a year of coverage that got me absolutely nothing. Given that many old homes have appliances, fixtures, or whatnot installed by licensed and unlicensed contractors often incorrectly, this is a convenient out for AHS.

Yes, I'm sure there are people they do help, but I'm willing to bet there a great many people like myself that ran across the same problem with them. Our shower and faucet unit came with the house. It had been working for years. How would I know that the handle was wrong or a screw was missing?

We had never had any problems with it. I'm telling you, that's just not right. It's not right, and it's not fair.

AHS contract ONLY favors AHS!