Complaint Review: American Home Shield

My experience with AHS has been 100% unsatisfactory, frustrating, and costly. I have been trying to get a dryer repaired for almost 2 weeks. The assigned service company (AirKool LLC in Houston, TX) did an initial assessment but has not responded since. AHS will not respond or provide any information. The call center staff mostly speaks only broken promises call-backs that never happen. I have called 13 time and have absolutely.

Avoid American Home Shield at all costs. Although it is the largest home warranty company and advertises effectively, including posting many many positive reviews of itself online, it is the worst for honoring its contracts and for customer service/satisfaction. In short, the company is borderline fraudulent.

This is from a Washington Post expose of unethical home warranty companies:
“American Home Shield also hires contractors that are either unlicensed, under delinquency, or permanently closed by their local state.

WJLA-TV has reported on a case in which American Home Shield refused to pay for replacement of a clothes dryer that caught fire, on the ground that the local fire department had removed the dryer from the home when responding to the call.​ WJLA-TV repeatedly attempted to contact American Home Shield about the incident, but received no response.

This is from Consumer Reports’ review of home warranty companies:
“Of the four companies we reviewed, the highest complaint generator by far was Memphis, Tennessee-based American Home Shield, with 4,660 complaints as of mid-June. Of the 44 reviews customers posted on the BBB website, 41 reported negative experiences with the company. Of the four companies we reviewed, the highest complaint generator by far was Memphis, Tennessee-based American Home Shield, with 4,660 complaints as of mid-June. Of the 44 reviews customers posted on the BBB website, 41 reported negative experiences with the company.”