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American Home Shield contracts incompetent local service providers because they cheap Carroll Iowa
On March 10, 2004, AHS was called to dispatch a plumber to my home when a leak in the upstairs bathtub damaged the ceiling downstairs. "Jimmy" of Richard Plumbing & Heating showed up at 9:00 a.m. smelling of liquor. He said he could not find a leak but he did tighten a gasket. Since AHS doe NOT cover damage resulting from plumbing failures, we spent $1000 to remove, replace, and repaint damaged sheetrock and insulation.
Two weeks after the ceiling was fixed, the leak reoccurred, and the ceiling was again damaged. When I called AHS to complain about the plumber they sent out, I was informed that the problem was between the plumber and me, they accepted no responisbility for their contracted service providers. I have not been able to to collect for resulting damages from the plumbing service. Since this incident, I have questioned local contractors and other plumbers about the competence of Richard Plumbing--and they all LAUGHED and gestured to indicate heavy drinking. Apparently, they are not highly regarded. Why does AHS contract with shoddy service providers?
Valorie
Lake Charles, Louisiana
U.S.A.