American Home Shield had me pay for AC coverage but won't fix it ripoff Memphis TN
Hello, On Sunday April 27, 2003, I called American Homeshield to request service on my ac and they refused service, I have not had any air since that day.
I called to see if they could just do anything and they said no , I have a baby in the house as well as a 5year old and a husband. We have been miserable and they will not help us. The reason that they refused service was back in 2002 they service my aircondition and the water line was not up to code and before the line is up graded they can not do service at my house and at this point I am pissed off and in my contract if they were not going to pay for my ac they should have took it out of my contract and they didn't.
Veronica
Memphis, Tennessee
U.S.A.
2 Updates & Rebuttals
Eric
Cinti,Ohio,
U.S.A.
AHS lists unrealistic terms in Contract
#3Consumer Comment
Fri, May 09, 2003
I would like to add that I too I have filed a Rip-Off Report on this company. The 'Rebuttal' was obviously posted by an employee that is only concerned about his job.
This company is part of a growing trend that needs to be stopped. They list so many exculsions in their contracts that it becomes impossible for any customer to comply. I was denied b/c my AC unit was not properly mantained. My question becomes, "How can I be held responsible for maintaining a system that I have only owned for 1 week (I was in the house for a week when my unit went out). They set unrealistic maintanence standards. Therefore, they can find an excuse to get out of anything.
You may also notice that they always ask you to read your specific contract for limitations. This is b/c they continue to add exculsions to each and every contract that allows them to once again deny your claim.
Allan
Carroll,Iowa,
U.S.A.
strongly advise that you read your entire contract
#3UPDATE Employee
Tue, May 06, 2003
Dear upset in Tennesee, If you find within section G of your contract, its states something similar to the following: " AHS is not responsible for for any upgrades, work or costs required to comply with any federal, state, or local laws, regulations or ordinances or utility regulations, or to meet current building or zoning code requirements, or to correct code requirements." I would strongly advise that you read your entire contract and understand the terms and conditions and call the customer service line if you have any questions. Code requirements are regulated by the state in which you reside and are in place to ensure that all working functions of a home are installed properly to allow for the proper function of a unit. Once the work has been completed to correct this problem and an invoice is provided to the home warranty company, the coverage is then reinstated on the unit, and service is provided. It is nessacary to have code requirements in place to ensure that all units are properly installed to get peak efficientcy as well as keep the Earth as free as possible of contamination. If I had a system that was installed improperly, I would make every effort possible to have the unit brought to code to ensure that I have the most efficient unit possible for my home. MY suggestion would be to have the drain line brought to code to ensure that I can continue to have the most efficient and warrantied air conditioning system for my home.