Complaint Review: American Home Shield

After more than two months of going back and forth with American Home Shield - I can honestly say that my issues can not be an issolated case. Buyer beware with American Home Shield!  In a last ditch effort today to speak with the illusive "supervisor" I called and waited 43 minutes before someone answered the initial call (that is fairly standard to wait that long to reach someone) and then of course that first customer service person had to put me on another long hold to transfer me (today only was 1 hour 8 mintues for a call with no resolution again.)  

Additinoally this company does not provide communication to you. Do not plan on having any call backs, emails, etc.  You will be the one pursuing them and waiting on hold while hoping someone will actually help you - and when they can not help you they will just tell you that they will get back to you and then they won't.  I'm quite confident this is all to make the effort on the customer so high that you give up all claims. 

So they will take $600+ per year for a warranty that isn't worth anything and then if you do make a claim for one of the 34 items listed on the website that are "covered" they charge $75 to send a repair person out to assess the situation - and then nothing happens after that except for a run around. 

I'll spare you all the details of our microwave issue, but we are now faced with having to take legal action in order to force the company to do right by us. Luckily I documented every call and kept every report that shows that our issues are covered by this home warrenty.  If you ever do have to make a claim - be sure to record everything, because they will just ignore you and you'll need all the information you can get when you take them to small claims court.