Complaint Review: American Home Shield

My air conditioning unit was not cooling, so I contacted AHS. They sent someone out, and I was told that preventative maintenance needed to be done, before they would try to figure out the problem. I asked them to do it, but I was informed that they didn't have time.

I contacted another company and had the preventative maintenance done. They also cleaned the evaporative coils. I sent proof of service to AHS and they said "That's not good enough, the air conditioner is no longer covered until it is in good working order. The evaporator coil needs to be pulled and cleaned."

So I got the other company to come out and pull and clean the coil, I sent documentation to AHS. It still wasn't good enough. I called customer service.

They acknowledged that the preventative maintenance was done, but I needed to get the Air conditioning unit repaired, so that the pressures are perfect and its in good working order. I asked, "Isn't this what I'm paying you for?"

Tanita
Shreveport, Louisiana
U.S.A.