Complaint Review: American Home Shield

I signed a contract for home service contract and AHS is taking my money but not providing the required service. My water heater needs to be replaced. I can have Lowes replace the unit for $185 plus permit and cost of the unit. AHS wants me to use their company that wants to change me over $450 for unrequired code upgrades. I've spoken to the city of Carrollton, TX supervisior of building codes and was informed none of item listed are required. So why do they have to be done (so the scam company can make money off me). I told the company to install it they way I want an if it is red flagged by the code people I will deal with it. Will they do it? NO. Will AHS send some else out? NO. All AHS has offered is $131.71 buy out (181.71 less my $50 service charge). What can I get $131.71??Nothing.

Edward
Carrollton, Texas