Complaint Review: American Home Shield

Back in 2003 our AC unit stopped working. Seeing that we had a warrantee with AHS we thought it was covered. When the technician came out he said that we didn't take care of the unit and that the claim was denied.

So I had the AC unit replaced at my our expense. Now in May 2006 the AC unit went out again. Again we thought we had everything covered but when I called AHS they told me that the AC unit wasn't covered because I never gave them a copy of receipt for the repair.

I can't find the receipt at this time but I know that the unit is registered with the manufacturer. Now I'm just waiting for that information.

I have been reading all the negative information about AHS and doubt even with the confirmation that I had the unit repaired I will get the new unit repaired. Something needs to be done about this company, they'll repair the low cost items but not the high value items.

I plan to add my name to the list of people requesting a class action lawsuit against AHS.

Lawrence
San Antonio, Texas
U.S.A.