Complaint Review: American Home Shield

I have a home warrenty service contract with AHS. I had a water leak on a water heater. I called in a service call.

I had a leaking water heater in a city in drought conditions and very expensive water. Water was running into the house!!!

36 hours after the service call, I received a call to scheduale the service...they wanted to scheduale it for 24 hours later.

At this time, water would have been running in the house for 36 hours.

I had already called my plumber and it was fixed within 6 hours for $10.00 more than the $45.00 service call would have cost me.

If you calculate what the contract costs verses just paying for repairs as theyare needed, you can save the cost of the contract yearly and repairs will be cheper or near cost of the service call charge. No hassles with waiting for a service person to call and scheduale a repair. It cheaper and easier just to doit yourself with people YOU pick to do the job.

Any reputable service person will guarantee thier work...who needs a rip off service company that does not do service?

Philip c.
San Antonio, Texas
U.S.A.