American Home Shield They charge a fee to cancel their service Internet
After paying for a home warranty from American Home Shield for several years, I attempted to make my first service claim. I called to schedule HVAC service but the company that American Home Shield partnered with was not only unable to provide service in a timely manner but were also rude and uncooperative. Subsequently, I declined to have them provide service to me. Since my first attempt to use the warranty I pay for each month did not go well, I decided to cancel the service. Upon reaching American Home Shield's Customer Retention department, I was advised that I must pay a fee of $49.95 to cancel my warranty plan with them. My account is always paid in full and on time, re-billing to my credit card. The Customer Retention representative could not adequately explain what the charge was for and could only advise that if I did not pay it, the issue would be sent to collections. So, my choice was: to pay what seems to be a punishment charge for canceling their service, continuing service with a company that has not proven to be able to provide support -or- have my credit adversely affected over a $49.95 charge. I chose to pay the charge and sever all ties with this company.