Complaint Review: American Home Shield

I tried to use my home warranty through American Home Shield to get my ductwork repaired. They sent a contractor out from one of their "associated" companies, and he told me that the ductwork was not broken by "normal wear and tear."

I had a local contractor out, and he found an additional hole in another duct, and he told me that most of my ductwork was getting worn. I called American Home Shield to request a second opinion, but there is a one-week limit on second opinions that appears nowhere in the contract.

Peter
Arlington, Texas
U.S.A.