American Home Shield Denied and refused to pay for damage THEIR contractor did to our home
When we purchased our home, we decided to get the "home warranty" package our agent suggested. It was close to a thousand bucks, but since we were moving more than a thousand miles, we decided it would be worth it.
Our first "repair" job was for the "whole house ceiling fan" that was on the fritz. We had the contractor come up and "fix" the fan. To say he was unprofessional is a gross understatement. We requested IN WRITING an invoice with a detail of the work he was doing and the costs associated (in case we wanted to cancel the service in the future and pay for the work out of pocket). He said he would "get around to it." We didn't get so much as a business card with his name on it!
The "electrician" cut a three foot by four foot section out of our ceiling and refused to put the sheet rock and insulation back into place. He said, "I will screw the pieces back up but you will have to tape and texture/paint." He did NO SUCH thing! The fan still works intermittingly. He has since changed his number and refused our calls to please repair the hole.
The electrician is also being reported.
We requested in writing at least two dozen times over the last nine months to provide us with a copy of the work order and monies AHS paid on "our behalf." They have failed to do so. We have formally requested a full refund of the monies we paid to AHS to subscribe to the "service."
The monies are due to us for the following reasons:
1. The agent I spoke to on chat (the following day) stated/agreed in writing the huge hole in the ceiling constitutes a "serious health and safety risk to the structure of the home." The agent assured us that they would send out someone to fix the work, or pay us to have the work done. They delivered NONE of those things.
Instead, we were given a limited window of time to find OUR OWN CONTRACTOR, pay for the work OURSELVES, and they would consider sending us payment to cover the work IF the contractor that did the work jumped through the hoops (signing in and creating an account, calling in with the work estimate, and then doing the work) they required. It was an undo and unreasonable burden to put on the consumer for the work THEY PAID THE ELECTRICIAN TO DO.
2. I have spent over 40 hours trying to find someone to do the work. It was not possible to accomplish in the "window" of time we were given by AHS. We live in an isolated/small town and there are not a lot of contractors to pull from to do the work.
3. Both AHS and the electrician violated the terms we agreed to. We requested from the contractor copies of his invoice and it was refused. We requested from AHS copies of the work, again, it was refused. At this time, AHS is libel for the damage since they paid the electrician and NOT us.