Complaint Review: American Home Shield

I’m extremely disappointed with the service I’ve received from American Home Shield (AHS). After experiencing an issue with my refrigerator, I contacted AHS, and a technician was sent out to address the problem. However, the technician failed to properly repair the appliance, even after I explicitly pointed out what needed to be done (I have saved the text messages). Within a short time, the same issue resurfaced, and I had to schedule another service call.

What’s even more frustrating is the lack of accountability and professionalism from AHS. Despite clear evidence that the initial repair was inadequate, they insisted on charging me another $100 service fee for the second visit. On top of that, my family had to endure the inconvenience of a leaking refrigerator, causing disruption to our daily routine. It seems that the technicians they hire may not possess the qualifications necessary to perform the job effectively.

When I tried to address this matter, I was abruptly hung up on during my conversation with their representative. This level of customer service is unacceptable, especially for a company that claims to prioritize customer satisfaction. I believe that companies should stand by their work, and AHS has fallen short of that standard.

I’ve reached out to various consumer protection agencies to ensure this matter is handled appropriately. If you’re considering AHS for home warranty services, I strongly urge you to reconsider based on my experience. Customer care should be a priority, and unfortunately, AHS has shown me they do not value their customers' time, money, or trust.

#AHS #AmericanHomeShield #BadService #Unprofessional #HomeWarranty #CustomerServiceFail