American Home Shield After verifying coverage, taking the "copay" of $89. AHS told electrical company that the issues were not covered. Memphis Tennessee
My wife called American Home Shield to have some repairs on some flourescent light fixtures and a ceiling fan. After waiting on hold for more than one hour, they charged her the $80 upfront service fee. They scheduled South Mountain Electrical to come out for the service. Dispatch ID from AHS is #570226472. She had spoken to Jackie at American Home Shield.
When South Mountain arrived the technician agreed with my supposition that the ballasts on the light fixtures were the culprits. He verified the issues with the ceiling fan. Then when he called in to confirm coverage (which I would have assumed had already been cleared), he said they told him our issues were not covered.
My wife called American Home Shield for a refund of the $80 fee but they refused to give her a refund. The person she spoke with said this would be covered if we had the premium coverage....WHICH WE HAVE.
Item H: Shield Complete
1. Ceiling Fans - Covered Items - All Components and Parts
7. Electrical
COVERED ITEMS: All components and parts of a hard-wired home electrical system.
This is not the first time that AHS as pulled this crap. They did cover replacing a garbage disposal but not the leaky faucet in a previous trip.
Compared to what we paid for the coverage, it has not been worth the money and we will not be renewing. My wife was not going to renew last year but they pulled the usual "oh wait let's give you a discount" line so she renewed. Not again.
Based on other reviews and posts on this site and others, I don't know how these people stay, or are even allowed to stay in business.