American Homes 4 Rent We have lived in a rental home for 1 month and have multiple leaking drains, exterior doors that open about 2 inches, the oven does not heat, a toilet that runs constantly and the house is not grounded at all. Aurora Colorado Nationwide
We have rented a home from American Homes 4 Rent on 20 December 2014. The lease and all documents were completed via online through email and we were told someone would contact us to schedule a walk thru within 3 days/72 hours...which never happened. When we moved in we notified our contact person Stephanie Konow that the sliding back door only opened about 2 inches, a toilet was constantly running, the oven would not heat, blinds on the sliding door were broken and would not open, multiple sinks were flooding our floors and the carpets had not been cleaned. We never received a return call after 2 weeks of messages. Then we used the website to get contact phone numbers and emails. We sent multiple emails and made several phone calls...all without any return contact.
Eventually, we repeatedly make back to back calls and finally reached a person. We asked for a maintenance work order to be placed for all of the issues and asked when someone was going to do a walk thru with us? Jerry Valdes finally showed up on 10 January 2015 and took pictures. He also stated that he was submitting a work order to have the maintenance issues addressed. We received an email copy of the walk thru report but as of 20 January 2015 we still have not had any maintenance issues addressed or any phone calls to schedule maintenance issues.
We just called the maintenance line again and it took over 25 minutes to reach a human and then another 40 minutes trying to get another mainenance work order submitted. The maintenance call rep was named Jenny and she stated the only items listed were the back door would not open all the way, the blinds would not open/shut correctly and 1 sink was leaking. She also stated that the work order #28420 was assigned to Dennis with Absolute Property Improvement and he should contact us tomorrow. But as of right now, the kitchen sink floods the floor, the master bath sink floods the carpeted bathroom, the upstairs toilet runs constantly, the sliding back door opens about 2 inches, the sliding door blinds do not work at all, and the oven will not heat (so it can't be used for cooking).
I will update this case more if anything actually happens.