American Homeshield cost me the "service call" charge PLUS the regular plumber's charge. Rip-off! Memphis Tennessee
I called American Homeshield to report a leak. As always, I go the "automated attendant." I pressed the button for "leak problems." I got a call from a plumbing company in a neighboring suburb. We set a time for them to come and fix the leak.
Today the plumber is here. He got American Homeshield on the phone, and I spoke with "Caroline." She informed me that this particular leak was not covered, but that I would still have to pay American Homeshiled, plus pay the plumber's standard fee. The total would come to over $200.00, plus a piece of the wall cut out.
I will be calling to cancel my policy, and to tell them that they need to cover the jobs they schedule, tell insurance holders like myself which jobs are not covered, or don't schedule them at all. This coverage is minimal, and I pay a lot of money for it. It is NOT the policy I was led to believe it is. It is a bait-and-switch rip-off.
Cece
Murfreesboro, Tennessee
U.S.A.
1 Updates & Rebuttals
Kim
Memphis,Tennessee,
U.S.A.
AHS/ Servicemaster all glimmer and no gold
#2UPDATE EX-employee responds
Wed, August 10, 2005
Hi all and let me tell you first hand that American home shield/service master is in fact making money for a all show and no result company i just recently left service master the american home shield divison becuase i got offered a better job working for the city but i while i was there in the call center i must say that I truly felt sorry for the poor saps that got suckerd in my service master telemarkers and by the real estate agents who did not know about the true workings of service master. you thought you were getting a true professional company from service master to come out there and fix your problems...no.. we..well they have a department that goes through the phone book and call up companies who can come out there if their other people can show. Don't feel bad that you got the run around i have had plumbers and electricians on the phone wanted to talk to a manager because service master was late paying they money owed to them. PLEASE!!! please if you have a heart and want to keep money in your pockets don't sign up for the package that your realestate agent try to sell they cover everything but nothing at all.