Complaint Review: American Homeshield

 American Home Shield (AMS) Home Warranty sent a repairman from A U.S. Air to fix my central air conditioner in May 2013. He failed to diagnose the problem and simply replaced the Freon in the unit. At this time my AHS warranty covered Freon replacement. Over the next year or so, A U.S. Air had to come out 5 or 6 more times to add Freon and the occasional stop leak but only actually diagnosed the problem after multiple follow-up and complaint calls. Meanwhile I renewed my AHS home warranty which changed Freon coverage rules in August 2013. AHS refuses to honor the contract that was in place when the initial call was made even though all the subsequent service requests were pursuant to the initial contract and service request. The employees and customer service reps cannot possibly be as stupid as they pretend therefore I can only conclude they are reading from a script from which they are not allowed to deviate. My research uncovered this to be a SOP for this company and a lawsuit is required to get them to do the right thing. Even though it is not cost effective, I’ll be filing a small claims lawsuit just the same.