Complaint Review: American Honda Motor Company (Motorcycle)

RE: Product: 2010 HONDA
RANCHER VIN: 1HFTE3404A4300893

Unfair Denial of Warranty

Purchase date: 10/22/2011

On 7/16/2011 the transmission locked up, less than 9-months after purchased. I took it to Donelson Cycles in St. Ann, MO to be repaired since it was still under warranty.

I was told by the service manager that their Honda Rep denied any warranty assistance. I then called Honda Customer Support and was told they would investigate further and get back with ne within a couple days.

On 7/27/2011 I received a call from Honda Customer Support and was told Honda
Warranty assistance was denied because I used an aftermarket oil filter.

Being a loyal Honda consumer for many years, I was very disappointed and surprised at
their decision to deny any repair assistance. I consulted with an attorney and he suggested I try and resolve this issue prior to retaining his service to move forward with legal action.

This is a direct violation of the MagnusonMoss Warranty Act.

I would be satisfied if Honda honored their warranty or at least offered
reasonable assistance.